Shipping policy

Shipping Policy

Revised - September 23, 2026

Mortal Grounds Coffee ships to addresses within the United States only.

Processing and Delivery Times

Orders are prepared and fulfilled after they are placed. Standard shipping typically takes 5–10 business days for delivery after an order has been processed.

Delivery timelines are estimates, not guarantees. Actual delivery times may vary due to order volume, carrier delays, weather, holidays, incorrect addresses, or other circumstances outside our control.

Business days are Monday through Friday and do not include weekends or U.S. holidays.

Order Tracking

When available, tracking information will be sent to the email address provided at checkout once your order has shipped. Please allow time for tracking to update after a shipping label is created.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address at checkout. Mortal Grounds Coffee is not responsible for orders delayed, lost, or returned because of an incorrect, incomplete, or undeliverable address.

If you notice an address error, contact us as soon as possible. We cannot guarantee changes or cancellations once an order has entered processing or shipped.

Delayed Shipments

Shipping carriers occasionally experience delays that are outside our control. **Refunds will not be issued for shipping delays** when an order has been correctly processed and shipped to the address provided.

Lost, Damaged, or Incorrect Orders

If your order arrives damaged, is missing items, or you receive an incorrect item, contact us within 7 days of delivery with your order number and clear photos of the issue, including the packaging when applicable. We will review the issue and work toward an appropriate resolution.

Returned or Undeliverable Packages

Packages returned to us due to an incorrect address, refusal, failure to claim, or other delivery issue may be eligible for reshipment at the customer’s expense. Original shipping costs are not refundable.

Multiple Shipments & Tracking

Some orders may ship in separate packages due to inventory being fulfilled from different warehouse locations across the United States. Items may have different tracking numbers and estimated delivery dates.

If your order ships separately, you’ll receive tracking information for each package as it becomes available.

Questions

For shipping questions or order support, contact us through the contact form on our website and include your order number.