Refund policy

Returns & Refunds Policy

We want you to be happy with your order. Because our products are made to order and certain items are consumable or fragile, we handle concerns through a review-and-resolution process rather than standard returns.

Coffee

For health and food-safety reasons, we cannot accept returns of coffee once it has shipped.

If your coffee arrives damaged, incorrect, defective, or has a quality issue, contact us within 7 days of delivery. Include your order number, a description of the issue, and clear photos of the product and packaging. We will review the request and may issue a refund, replacement, or other appropriate resolution.

 Mugs and drinkware

We do not accept returns of mugs or drinkware, including for change-of-mind purchases.

If your mug arrives damaged, defective, incorrect, or is lost or damaged during delivery, contact us within 7 days of delivery. Please include your order number and clear photos of the item, shipping box, and any visible damage. After reviewing the issue, we may issue a refund, replacement, or other appropriate resolution.

How to request help

Email us at contact@mortalgroundscoffee.com with:

- Your order number  
- A description of the issue  
- Photos or video showing the item and packaging  
- Photos of the shipping label, if the package was damaged in transit  

We review requests individually and will respond within [1–3 business days].

Non-returnable items

The following are not eligible for return:

- Coffee and other food or consumable goods  
- Made-to-order items  
- Mugs and drinkware  
- Items damaged after delivery through misuse, accidents, or normal wear  

This policy does not affect any consumer rights that cannot legally be excluded under applicable law.